Cancellation and refund policy

Open your order (My account → Orders, or your private order link) and use “Cancel order”. Whether you can cancel online depends on how far your order has progressed:

Unpaid orders expire automatically if payment isn’t completed, and the held stock is released.

• Refunds go to the original payment method through Razorpay.
• Banks and UPI apps usually show the money within 5–7 working days after we start the refund.
• Your order page shows “Refund initiated” and then “Refunded” once Razorpay confirms it.
• If a paid order is cancelled because the last unit was sold to someone else, you receive a full refund automatically.

Please check your AC when it is delivered or collected. If it is damaged, defective or not what you ordered:

• tell us within 48 hours of delivery through Contact us or My account → Support, with your order number and photos;
• we will arrange an inspection and then a repair, replacement or refund, depending on what we find;
• for new ACs, manufacturing defects reported after installation are handled under the manufacturer’s warranty.

Air conditioners are large, installed appliances, so we don’t accept change-of-mind returns once an order has been delivered or collected. Your rights for faulty goods under the Consumer Protection Act, 2019 are not affected, and warranty service is described in our warranty policy.

If an order is cancelled before installation, the installation charge is refunded in full. On-site extras are only charged for work actually carried out.