Terms and conditions

• New ACs are brand-new and carry the manufacturer’s warranty.
• Refurbished ACs are pre-owned units inspected and, where needed, repaired by our team. Each is one specific unit with its own grade (A, B or C, describing cosmetic condition) and a Hassen warranty stated on its page. Refurbished units are never sold as new.
• Photos may be representative. Specifications come from the manufacturer or our inspection; minor variations can occur.

• All prices are in Indian rupees and include GST. Delivery, pickup and optional installation charges are shown before you pay.
• Payments are processed securely by Razorpay (UPI, cards, netbanking, wallets).
• If an item is listed at an obviously wrong price, we may cancel the order and refund you in full.

• An order is confirmed only after successful payment. Stock is held for you for a short time while you pay.
• If a payment arrives after the stock was sold, the order is cancelled and refunded automatically.
• You can buy as a guest or with an account. Keep your private order link safe — anyone with it can view the order.

See our shipping and delivery policy. Installation is optional, priced separately and scheduled with you after delivery. Extra materials needed on site (for example additional copper piping) are charged as per our published price list and agreed with you before work starts.

See our cancellation and refund policy.

See our warranty policy.

Only customers who received an AC can review it. Reviews are moderated before publishing; we may decline reviews that are abusive, off-topic or contain personal data.

We are responsible for the products and services we sell as required by the Consumer Protection Act, 2019. We are not liable for indirect losses or for damage caused by misuse, unauthorised repairs or installation by third parties. Nothing in these terms limits your statutory rights.

These terms are governed by the laws of India, and courts with jurisdiction over our registered office will hear disputes. For complaints, contact our grievance officer (Modern Coolers) — we acknowledge complaints within 48 hours and aim to resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.