Privacy policy

• Account details — name, email address, mobile number and password (stored only as a secure hash by our authentication provider). If you sign in with Google we receive your name and email from Google.
• Order details — delivery address, items, prices, installation choices, order status and support conversations.
• Payment information — payments are processed by Razorpay. We receive the payment status, method type and a reference number; we never see or store your full card, UPI PIN or bank login details.
• Technical data — a sign-in cookie to keep you logged in, and your cart, wishlist, compare list and last-checked pincode saved in your browser. We do not use advertising or cross-site tracking cookies.

• To process orders and payments, deliver or hand over your AC, schedule installation and provide warranty service.
• To send order, delivery, refund and support messages about your purchase.
• To prevent fraud and misuse (for example limiting repeated sign-in or checkout attempts).
• To keep the GST invoices and accounting records the law requires.
• Marketing emails only if you opt in from your profile — you can opt out at any time.

We share only what each party needs to do its job, under confidentiality obligations:

• Razorpay (payments and refunds).
• Our hosting and database providers (Vercel, Supabase), which store data on our behalf.
• Our email delivery provider, to send transactional messages.
• Our delivery staff and installation technicians — your name, phone and address for your visit only.
• Government or law-enforcement authorities when required by law.

We do not sell your personal data.

Orders, invoices and payment records are kept for at least eight years as required by Indian tax laws. Account details are kept while your account is active; when you ask us to delete your account we erase or anonymise what we are not legally required to keep.

Under the DPDP Act you can:

• ask for a summary of the personal data we hold about you and how it is used;
• correct or update it (most details can be edited in your account);
• ask us to erase it, subject to legal record-keeping;
• withdraw consent for optional uses such as marketing;
• nominate another person to exercise your rights in case of death or incapacity; and
• raise a grievance with us, and then with the Data Protection Board of India.

To make a request, contact us. We respond within 30 days.

Data is encrypted in transit (HTTPS) and access is restricted by role. Staff accounts require two-factor authentication. No system is perfectly secure; if a breach affects you, we will notify you and the authorities as the law requires.

Our services are meant for adults. If you are under 18, please use the site with a parent or guardian, who places the order.

Modern Coolers
Email: moderncoolerservice@gmail.com
Phone: +91 97504 31407
Address: Manikampalayam Nall Road, Erode, Tamil Nadu 638011

We will post any changes on this page and update the date above. Significant changes will be emailed to registered customers.